Privacy Policy

Effective Date: February 15, 2022

At Salaam Events (“Salaam Events”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for our events, subscribe to our newsletters, purchase tickets, participate in promotions, or otherwise interact with us.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information:

Name
Email address
Mobile phone number
Mailing address
Company or organization name
Event registrations and attendance history
Payment information (processed securely through third-party payment providers)
IP address
Browser and device information
Website usage data
Marketing preferences
Survey responses
Customer service communications

How We Use Your Information

We use your information to:

Register you for events
Process ticket purchases and registrations
Send confirmations and receipts
Respond to customer inquiries
Improve our website and events
Analyze website traffic
Personalize your experience
Notify you about upcoming events
Send newsletters
Send promotional offers
Send event reminders
Conduct contests and giveaways
Comply with legal obligations
Protect against fraud or misuse

Email Marketing

If you subscribe to our mailing list or otherwise provide your consent, we may send you:

Event announcements
Promotional offers
Community news
Vendor opportunities
Early access to ticket sales
Special discounts
Surveys
Newsletters

We only send marketing emails in accordance with applicable laws, including Canada’s Anti-Spam Legislation (CASL).

You may unsubscribe at any time by:

Clicking the Unsubscribe link contained in any email, or
Contacting us directly using the information below.

Once you unsubscribe, you will no longer receive promotional emails, although we may continue sending transactional communications relating to registrations or purchases.

SMS Marketing

If you explicitly opt in to receive SMS messages from Salaam Events, you agree to receive recurring automated and non-automated marketing and informational text messages.

These messages may include:

Event announcements
Festival updates
Promotional offers
Ticket availability
Vendor opportunities
Giveaways
Exclusive promotions
Community updates
Event reminders

SMS Consent

Your consent to receive SMS marketing is separate from your consent to receive email marketing. Providing consent is voluntary and is not a condition of making a purchase or attending an event. Mailchimp requires separate consent for SMS marketing rather than relying on email marketing consent alone.

Message Frequency

Message frequency varies depending on upcoming events and promotions.

Message and Data Rates

Message and data rates may apply according to your mobile carrier.

Opting Out

You may opt out of SMS marketing at any time by:

Replying STOP to any text message
Contacting us directly

After opting out, you may receive one final confirmation message confirming your removal from our SMS list.

For assistance, reply HELP or contact us directly.

Cookies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website performance
Measure visitor traffic
Analyze user behavior
Personalize content

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business, including:

Mailchimp (Email Marketing & SMS Marketing)
Payment processors
Website hosting providers
Analytics providers
Customer relationship management systems
Social media advertising platforms

These providers only receive the information necessary to perform services on our behalf and are required to protect your information according to applicable privacy laws.

Sharing Your Information

We do not sell your personal information.

We may share your information only:

With trusted service providers
To process payments
To send communications you have requested
To comply with legal obligations
To protect our legal rights
During a business transfer if applicable

SMS consent and phone numbers collected for SMS marketing will not be shared with third parties or affiliates for their own marketing purposes.

Data Retention

We retain personal information only as long as necessary to:

Provide our services
Fulfill legal obligations
Resolve disputes
Maintain business records
Document marketing consent and opt-out requests where required by law

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Withdraw marketing consent
Delete your information where legally permitted
Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

International Data Transfers

Some of our service providers, including marketing platforms and cloud hosting providers, may process your information outside of Canada. Where this occurs, your information may be subject to the laws of the jurisdiction in which it is processed.

Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Salaam Events

Email: contact@salaamevents.com

Website: https://salaamevents.com